|
1.1 Is there a discount available for purchasing multiple licenses?
Yes, Paragon volume discounted prices for it's software solutions if you like for example purchase six license of Partition Manager. Check Paragon's online shop for Volume Licenses, and enter the quantity you need, and click 'update' to display the discounted price.
2.1 How can I use a coupon?
When placing an order online, please enter your coupon code in the 'Your coupon code' field after selecting a payment option. If you place your order through our Sales Department, please mention your coupon code as soon as possible so that the coupon amount can be deducted from your order.
Please note, that we cannot credit you for the amount of the coupon after your order has been processed.
2.2 How do I get special terms or discounts?
Generally, Paragon Software offers special terms and discounts to non-commercial and educational organisations, students, teachers or staff members of such organisations.
There are also special discounts and promotions published in major PC magazines worldwide normally accompanied with reviews of our software solutions or enclosed in our newsletters.
2.3 I'm a teacher/student. Am I qualified for an educational discount?
Yes. To prove your status, please e-mail us a copy of your current school ID and the product you want to purchase at sales@paragon-software.com. After approval you get a coupon code or a special link to order with discount in Paragon's online shop.
2.4 Do you allow upgrades from competitor products on special terms?
Yes, if you currently own a competing product, this is your chance to upgrade to an equivalent Paragon product with a special discount. Email us a (sales@paragon-software.com) proof of your purchase for the product you are upgrading from. Examples of an acceptable proof of your purchase include: a sales receipt or a screen capture showing your registration status etc.
Terms
- exclusive to end-users
- only ESD (Electronic Software Delivery)
- limited by one upgrade per request
- only selected Paragon products
- not available to resellers.
3.1 I cannot find my registration data or serial number.
If you are not registered within Paragon's Electronic Service System (ESS), and you don't have any registration card or data, you should send us (registration@paragon-software.com) a proof of purchase (purchase confirmation, sales slip), so that we can register you or email a purchase link.
3.2 How secure is the online ordering?
When ordering online within Paragon Technologie GmbH, we guarantee that the information you submit will be 100% protected. All information including your name, address, phone and credit card number is kept safe by using government licensed SSL encryption technology. This state of the art software encrypts your transactions through a secure server for absolute safety. Your personal information cannot be read as it travels through the secure ordering system.afeguards are also applied to every fax or mail order.
3.3 How can I place a purchase order?
Business customers can generally place a purchase order (PO) through our customer service, whereas private customers are not eligible for type of order.
POs should be printed directly from your accounting system on company letterhead. All POs must include the following information so that we can process your order immediately:
- the product name
- the number of units you wish to order
- the price as shown in our online shop
- the name to which the product should be licensed
- your billing address, and, if applicable, delivery address
- contact name, phone/fax number, and, if applicable, your VAT-ID
- the e-mail address for the order confirmation and invoice and, if different, the e-mail address for delivery.
Please, send/fax/email your order to
Paragon Customer Service Worldwide
Languages: English, German, and Russian
Paragon Technologie GmbH, Systemprogrammierung
Heinrich-von-Stephan-Str. 5c
79100 Freiburg, Germany
E-Mail: sales@paragon-software.com
Tel: +49 (0) 761 59 018 - 201
Fax: +49 (0) 761 59 018 - 130
Business hours:
9:00a.m. - 5:00p.m. CET
Mon.- Fri. except holidays
3.4 Can I use my freemail address to order?
A freemail address is an e-mail address that is free of charge and anonymous. Generally, you may choose to use your freemail address, but we reserve the right not to accept orders placed online with credit or debit cards in some cases. If you should have any problems, don't hesitate to contact our Sales Team at sales@paragon-software.com.
3.5 How do I order online as a returning customer?
If you have ordered from us in the past, you can place a new order without having to re-enter you personal data. For that, you are able to enter your login information (user name and password) at the beginning of the order process. Once logged in, you can verify or, if necessary, edit you personal information before submitting your new order.
3.6 How can I order online as a new customer?
Please be sure to carefully fill out all personal information in the order form.
It is especially important to enter the correct e-mail address since all important information regarding your order, your receipt, and generally the product you ordered, will be sent to this e-mail address.
Lastly, please select your payment type and currency, and confirm all entries by clicking on "Next Step". On the next page, you can verify all data and make any necessary corrections.
Click on "Order now" to submit your order. You will then see a final order confirmation page.
You can print out your own invoice. Click on "Print Invoice" in the lower left corner of the page. A copy of this receipt will automatically be e-mailed to you.
3.7 How can I get a printed invoice of my order?
You can print out your own invoice at the final order confirmation page. Click on "Print Invoice" in the left corner of that page. A copy of this receipt will also automatically be e-mailed to you.
3.8 How can I obtain a written quote?
We are happy to send you a quote by e-mail or fax. The prices listed in the quote are binding upon Paragon Software for a period of three month, but are subject to exchange rate fluctuations.
Please submit the following information for your quote:
- the product name
- the number of license you wish to order
- the name to which the product should be licensed
- your company's billing address and, if applicable, a different delivery address (no post office box)
- contact name, phone number and fax number
- the e-mail address where you like us to send the quote
- how you would like to pay for the order
We will list a unique quote number on our quote. If you have questions about the quote or wish to place an order, please mention this number so that we can process your request quickly.
Please, send/fax/email your order to
Paragon Customer Service Worldwide
Languages: English, German, and Russian
Paragon Technologie GmbH, Systemprogrammierung
Heinrich-von-Stephan-Str. 5c
79100 Freiburg, Germany
E-Mail: sales@paragon-software.com
Tel: +49 (0) 761 59 018 - 201
Fax: +49 (0) 761 59 018 - 130
Business hours:
9:00a.m. - 5:00p.m. CET
Mon.- Fri. except holidays
3.9 I interrupted my online order. Has my data been saved?
No. Data that you are enter during the order process will not be saved until you have clicked "Order".
  4.1 How can I cancel my order or get a refund?
To insure that you are never charged for a software that does not meet your requirements Paragon Software Group offers a 30 day money-back guarantee on all software applications. Guarantee period starts from the day you receive the software, not when we dispatch it. Similary, you can cancel your order at any time prior to shipment, free of charge by contacting us at sales@paragon-software.com quoting the order number.
If you are dissatisfied in any way with your purchase and wish to refund it, please contact us at sales@paragon-software.com and we will immediately suspend the transaction and confirm the refund. All we ask you to do is to return the boxes in the original condition back to us and/or to remove the Paragon software from your system.
If you wish to return or cancel your order, we would welcome your comments so that we can try to improve our products and services to all our customers.
4.2 What payment options are available when placing an order?
CREDIT OR DEBIT CARD
Payment by credit or debit card provides the fastest online order processing. We accept Visa, MasterCard, American Express, JCB and Diners Club, as well as UK debit cards Solo and Switch.
Orders are processed immediately once entered in our system. Shipment is initiated once the order has been charged to your credit card or debit card. Products to be delivered electronically are generally available for delivery immediately or within 48 hours.
WIRE TRANSFER
Another option is transferring the funds to one of our accounts. You will receive the necessary bank account information along with the order confirmation sent by e-mail after we received your order.
We recommend that customers from America, Africa or Asia pay by credit card or check to avoid the considerable expense and delays that may be incurred in transferring money to one of our European accounts.
Products to be delivered electronically are generally available for delivery immediately following receipt of payment or within 48 hours. Physical shipments of products are initiated immediately following receipt of payment in most cases.
CHECK
Please send your check to our Customer Serive in Germany. It is important that you make it payable to Paragon Technologie GmbH to avoid delays.
Products to be delivered electronically are generally available for delivery immediately following receipt of your check or within 48 hours. Physical shipments of products are initiated immediately following receipt of your check in most cases.
5.1 What exactly will I receive if the software I ordered is delivered by e-mail?
Typically, you will receive download links, registration data to your account within Paragon's Electronic Service System, and license confirmation.
5.2 When will I receive my products to be delivered by postal mail or parcel service?
All orders are shipped within 48 hours every business day. German Post Standart, Express; FEDEX; DHL Worldwide Express or UPS Ground, 2nd Day, 3th Day (only within US, Alaska and Hawaii) are offered. We will always quote the shipping cost and approximate arrival date for your package. Shipments over 400 Euro are free of charge. If you requested shipment by FEDEX, DHL or UPS, then we can provide you with a tracking number that you can use to track the progress of the shipment through their website. Please contact us at sales@paragon-software.com when enquiring about order status.
6.1 Am I qualified to purchase online an upgrade at a reduced price?
You are qualified to purchase an upgrade if you meets all of the following requirements:
- the product you already purchased qualifies for an upgrade discount;
- the new product version that you like to purchase qualifies for an upgrade discount;
- you are registered within Paragon's Electronic Service System (ESS), or you can provide any other proof of purchase.
Check your account within Paragon's Electronic Service System (ESS) to learn more about available upgrades and special offers. Enter ESS->Buy Upgrade where you'll find your Registration Card and a list of all available items.
6.2 Am I qualified to purchase online other Paragon products at a discounted price?
Yes, you are qualified to purchase an upgrade to other Paragon products at a discounted price if you meets all of the following requirments:
- the product you already purchased qualifies for an upgrade discount;
- the new product version that you like to purchase qualifies for an upgrade discount;
- you are registered within Paragon's Electronic Service System (ESS), or you can provide any other proof of purchase.
Check your account within Paragon's Electronic Service System (ESS) to learn more about available upgrades and special offers. Enter ESS->Buy Upgrade where you'll find your Registration Card and a list of all available items.
6.3 How can I update my product?
Check your account within Paragon's Electronic Service System (ESS) to get the latest patches and features available. Enter ESS->Download Update where you'll find your Registration Card and a list of all available updates free of charge.
Also, you can get update from our web-site http://www.paragon-software.com, choose your product and click Update button (you should be registered in our ESS).
6.4 How do I know if I have the last update for my product?
Check Help->About...->Version within the program interface, and compare this number with the version number of the latest update availabe in the Free Update area of your account within Paragon's Electronic Service System (ESS). Also, you can check it from our web site http://www.paragon-software.com, choose your product and click Update button.
|
