Complimentary Support
Complimentary support offers you installation assistance and free support for 30 (personal editions) or 60 (professional and server editions) consecutive calendar days via web site - starting from your product date of purchase.
Paragon Complimentary Support Service provides:
Free online access to solution centers
- Documentation - All customers have unlimited access to Web-based technical documentation for all Paragon products. This information includes product documentation and release notes for all currently released Paragon products.
- Knowledge Base - The Paragon Knowledge Base is an on-line document resource center that contains all publicly available information on our products. Simply type in your keywords or select your product to gain immediate access to the specific topics you are looking for.
- Discussion Forums - Share information and experiences with other users of Paragon products by registering and participating in the Discussion Forums.
In case you've not found out information related to the problem you have met, requests for assistance may be placed via Support Request Form from our Web site.
Support via Request Form
You can send technical support request within 30 (personal editions) or 60 (professional and server editions) consecutive calendar days via web site - starting from your product date of purchase. Please, sign in to your account and formulate your problem in very detailed form and follow instructions described in Support Request form.
First reaction time - the guaranteed reply time for your request is 3 business days. Within this term you will be contacted by our support engineer with reply or with request to clarify some details.
Overall Summary
Complimentary Support is suitable if you are using our software at your home computer or small/home office. You will probably need our assistance in the process of software installation or initial examination with its functionality. There is sometimes some malfunctioning or incompatibility with your hardware possible and we will surely try to help you or mutually find some way to solve the problem.
Paragon offers a suite of effective, top-quality support packages to meet your specific needs. Paragon Services comparison is also available.
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