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Quality Support

Paragon Support Service

 

We would like to thank you for using Paragon Software Group products and services! Technical support is a vital part of the total Paragon Software Group customer experience. We want you to get the most from our products long after the initial sale and installation. We are dedicated to ensure that every issue is resolved to your satisfaction.

 

Paragon offers a suite of effective, top-quality support packages to meet your specific needs.

 

 

Paragon Support Services

 

Bild Gratis-Support

Complimentary Support
for Full Versions

Bild Erweiterter-Support

Enterprise Level &
Extended Support

Einzelfall-Support


Per-Incident Support

Support Free Software

Support for
Free Versions


 

Compare Services

 

 
 
 Complimentary
Support
Enterprise &
Extended Support
Per-Incident
Support
Availability 10 x 5 14 x 5 14 x 5
First Response Time In 90% of all cases  within one business day, 3 business days at most 4 business hours 2 business hours
Agreement Term Valid in perpetuity for the two most recent releases Purchased service is valid for 1 year Purchased service is valid for 1 year
Editions Supported All products All products All products
Access Channels Web / E-Mail Web / E-Mail / Telephone Web / E-Mail / Telephone
Support Program Cost Included in product price and Upgrade Assurance agreement starting at $199,95 $99,95

 

Customers using a Paragon Free Version will find help in the Support Forum, the Paragon Knowledge Base, or the Protect & Restore Forum.