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Complimentary Support

 

Complimentary Support offers to you installation assistance and free technical support for 30 (personal editions) or 60 (professional and server editions) consecutive calendar days and during terms of validity for licence subscriptions – starting from your Paragon software and license purchase date.

 

Paragon Complimentary Support Service provides:

 

Free online access to solution centers

  • Documentation - All customers have unlimited access to Web-based technical documentation for all Paragon products. This information includes product documentation and release notes for all currently released Paragon products.
  • Knowledge Base - The Paragon Knowledge Base is an on-line document resource center that contains all publicly available information on our products. Simply type in your keywords or select your product to gain immediate access to the specific topics you are looking for.
  • Discussion Forums - Share information and experiences with other users of Paragon products by registering and participating in the Discussion Forums.


In case you've not found out information related to the problem you have met, requests for assistance may be placed via Support Request Form from our Web site.

 

Support via Request Form

You can send technical support requests within 30 (personal editions) or 60 (professional or server editions) consecutive calendar days and during terms of validity for licence subscriptions – starting from your product date of purchase via web site. Please, sign in to the “My account” service and explain your problem with as much detailed information as possible. Please observe and follow any additional instructions outlined in Support Request form.

Response time - the guaranteed response time for your request is 3 business days. Within this term you will be contacted by one of our support engineers with a reply or possibly with a request to clarify details.

 

Overall Summary

Complimentary Support is suitable if you are using our software at your home computer or small/home office. You will probably need our assistance in the process of software installation or initial use of its features. On rare occasions, some software or hardware conflicts are possible and we will surely try to help you or mutually find some way to solve the problem.

Paragon offers a suite of effective, top-quality support packages to meet your specific needs. Paragon Services comparison is also available.