Call us: 1-888-347-5462 Login to MyAccount
Enterprise Level Support
Paragon Enterprise Level Support is the ultimate level of Technical Support service. It is designed to meet the needs of large-enterprise customers, specialists maintaining large systems or OEMs and all enterprise oriented developers. This is accomplished by including the ability to work with the support engineers and fostering direct relationships between our customer's experts and Paragon's Support Engineers.
Paragon Enterprise Support Service provides:
This approach allows Paragon to streamline processes, resolve issues more effectively, and increase the efficiency of the customer's corporate enterprise.
Highest Priority Level
The more serious the business impact, the higher the assigned priority. Accurately prioritizing customer’s technical issue is critical to our mutual success. Flexible and comprehensive, this high-level service provides technical expertise that large enterprises need to maximize business value and minimize total cost.
Support Account Management
The guaranteed reply time for Enterprise Level Support request is 4 hours. Paragon assigns up to 4 engineers knowledgeable and responsible for product you are working with to provide support and assistance in the form of advice and counsel via telephone, web site and e-mail 24 hours a day, 7 days a week.
In the case where it is technically impossible to meet these targets, we will work with you to escalate the issue and establish an action plan. As necessary, the Support Supervisor will create a task team consisting of resources from our Support, Development and Product Management teams and formulate an action plan to address the issue. You will receive periodic updates on the progress until the issue is resolved.
Extended Support includes consulting services. Consulting services cover the most common objectives you need to accomplish, as well as rare and even unique cases.