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Paragon Extended and Enterprise Level Support Service offers:
Support Account Management
Technical Resources and Additional Tools
In addition to free access to Paragon’s Knowledge Base, Documentation and Community Forums, you’ll also receive access to other technical resources and additional tools which provide you following advantages:
Customization and Adjustment
In order to assure and provide the successful performance of our solutions inside your infrastructure, we deliver an individual approach to each customer. This service will optimize our applications under your system/IT infrastructure parameters and conditions. This process may require a deep analysis and review from our team of professionals. A longer time period may be required to discover all the opportunities, to troubleshoot software and hardware compatibility and finally, to create the best solution to meet your requirements.
Extended Support is an optimal program for active users of our software. This program is generally recommended to our customers who use either Professional or Server editions of our software. However, any user who wants to ensure a prompt response and direct contact with our support team after the term of Complimentary Support has expired can consider the Extended Support program as an option.