Extended Support

Paragon Extended Support Services minimizes effort, saves your time and resources plus increases efficiency at the same time. Dedicated support engineers will be responsible for direct assistance and guidance through all support related issues. A Support Supervisor will track the progress of your inquiry and as needed engage all appropriate specialists, making sure that your requirements are being met in a timely manner.

Paragon Extended Support Service offers:

Support Account Management

Direct telephone/web site access to our support engineers.

Response Time - the guaranteed response time for Extended Support requests is 4 business hours.

Extended Hours of Operation - our Support engineers are available for you from 8.00 to 22.00 CET Monday through Friday.

Unlimited Support Requests for 1 Year

Technical Resources and Additional Tools

In addition to free access to Paragon’s Knowledge Base, Documentation and Community Forums, you’ll also receive access to other technical resources and additional tools which provide you following advantages:

• Additional possibilities and expanded functionality
• System optimization
• System security improvements
• Other useful tools for regular system operation

Customization and Adjustment

In order to assure and provide the successful performance of our solutions inside your infrastructure, we deliver an individual approach to each customer. This service will optimize our applications under your system/IT infrastructure parameters and conditions. This process may require a deep analysis and review from our team of professionals. A longer time period may be required to discover all the opportunities, to troubleshoot software and hardware compatibility and finally, to create the best solution to meet your requirements.

Overall Summary

Extended Support is an optimal program for active users of our software. This program is generally recommended to our customers who use either Professional or Server editions of our software. However, any user who wants to ensure a prompt response and direct contact with our support team after the term of Complimentary Support has expired can consider the Extended Support program as an option.

Purchase the full range of Extended Support opportunities and modules for one price of USD 199.95 at once and get rid of all possible hardships and annoyances you may encounter.