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Paragon Extended Support Services minimizes effort, saves your time and resources plus increases efficiency at the same time. Dedicated support engineers will be responsible for direct assistance and guidance through all support related issues. A Support Supervisor will track the progress of your inquiry and as needed engage all appropriate specialists, making sure that your requirements are being met in a timely manner.
Paragon Extended Support Service offers:
Support Account Management
Direct telephone/web site access to our support engineers.
Technical Resources and Additional Tools
In addition to free access to Paragon’s Knowledge Base, Documentation and Community Forums, you’ll also receive access to other technical resources and additional tools which provide you following advantages:
Customization and Adjustment
In order to assure and provide the successful performance of our solutions inside your infrastructure, we deliver an individual approach to each customer. This service will optimize our applications under your system/IT infrastructure parameters and conditions. This process may require a deep analysis and review from our team of professionals. A longer time period may be required to discover all the opportunities, to troubleshoot software and hardware compatibility and finally, to create the best solution to meet your requirements.
Extended Support is an optimal program for active users of our software. This program is generally recommended to our customers who use either Professional or Server editions of our software. However, any user who wants to ensure a prompt response and direct contact with our support team after the term of Complimentary Support has expired can consider the Extended Support program as an option.