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Quality Support

Paragon Support Service


We would like to thank you for using Paragon Software Group products and services! Technical support is a vital part of the total Paragon Software Group customer experience. We want you to get the most from our products long after the initial sale and installation. We are dedicated to ensure that every issue is resolved to your satisfaction.


Paragon offers a suite of effective, top-quality support packages to meet your specific needs.



Paragon Support Services


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Complimentary Support
for Full Versions

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Enterprise Level &
Extended Support


For one support incident

Support Free Software

Support for
Free Versions


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Enterprise &
Extended Support
For one support
Availability 10 x 5 14 x 5 14 x 5
First Response Time In 90% of all cases  within one business day, 3 business days at most 4 business hours 2 business hours
Agreement Term Valid in perpetuity for the two most recent releases Purchased service is valid for 1 year Purchased service is valid for 1 year
Editions Supported All products All products All products
Access Channels Web / E-Mail Web / E-Mail / Telephone Web / E-Mail / Telephone
Support Program Cost Included in product price and Upgrade Assurance agreement starting at $199,95 $99,95


Customers using a Paragon Free Version will find help in the Support Forum, the Paragon Knowledge Base, or the Protect & Restore Forum.