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 Paragon Premium Support Service minimizes efforts, saves your time and resources plus increases efficiency at the same time. Dedicated support engineers bring professional support, knowledge and expertise to Your organization for business critical or highly customized environments. Premium Support Service ensures that Your products run reliable and includes guidance, training, problem solution and customization up to one year for one price.
Paragon Premium Support Service provides:
Support Account Management
Get your Account Manager within Paragon Support team right on acquiring Premium Service. A dedicated support engineer will be responsible for direct assistance and guidance through all support related issues. Account Manager will keep track on your enquiry progress engaging all appropriate specialists and making sure that your requirements are being met timely.
Customization and Adjustment
In order to assure and provide most successful performance of our corporate solutions inside your infrastructure we deliver an individual approach to each customer. This service will optimize our applications under your system/IT infrastructure parameters and conditions. This process requires a deeper analysis and consideration from our side. A longer time period would be applied to discover all the opportunities, to troubleshoot software and hardware compatibility and finally, to create the best solution for you.
Customization and Adjustment highlights the following categories:
- File System Drivers
- Hard Disk Management
- Backup & Security
Please, see the most frequent cases here.
Consulting
This service offers preventative and instructive guidance on a variety of issues - from answers to your basic " how-to" questions to enquiries regarding functionality of our products in either common or rare cases. Qualified responses guaranteed within one business day. Consulting service covers the most common objectives you need to accomplish as well as rare and even unique cases. Contact your dedicated Consulting Engineer to get the best assured assistance in the following and even more:
- designing backup, recover, disaster or performance plans
- computer life cycle management
- scripting service
- managing IT infrastructures
- installation or deployment service
Before getting in personal contact with our support engineer you may try to look up for a possible solution in our Customer Information Centers: Knowledge Base or Customer Support Forum
Workshop
You will have access to VMW are images our QA team have prepared and use in their work. You can use them as sample environments where everything is fully configured for particular scenario. Support engineer will advise you about details on existing images or can prepare such an image for your scenario/environment.
Overall Summary of Professional Support
Purchase the full range of Professional Support opportunities and modules for one price of EUR/USD 99.95 at once and get rid of all possible hardships and annoyances you may encounter.
Benefits you will receive include the following and more:
- qualified assistance in computer life cycle managment
- tailored support service
- guidance, training, problem solution and customization
Professional Support is valid through one year since the Service is purchased.
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