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Paragon Evaluation Support is designed for prospective customers who are in the process of evaluating Paragon products. Paragon Evaluation Support is offered to corporate users and only available for the following Paragon Enterprise solutions: Paragon Deployment manager, Paragon Drive Backup Enterprise Server Edition, Paragon Partition Manager Enterprise Server Edition and Paragon System Recovery.
Paragon Evaluation Support program is effective during 30 consecutive calendar days – starting from the date you agreed to the evaluation terms of the product you are evaluating.
Paragon Evaluation Support Service provides:
Support Account Management
A full version evaluation of the product for 30 consecutive calendar days.
Direct telephone (only call back option) / e-mail / web site access to our support engineers.
Response time - the guaranteed response time for Evaluation support is 8 business hours.
Hours of operations – our Support engineers are available for you from 8.00 to 18.00 CET Monday through Friday.
Unlimited Support Requests during 30 consecutive calendar days.
Technical Resources and Additional Tools
In addition to free access to Paragon’s Knowledge Base, Documentation and Community Forums, you’ll also receive access to other technical resources and additional tools which provide you following advantages:
Paragon Evaluation Support includes consulting services. Consulting services cover the most common objectives you need to accomplish as well as rare even unique cases beyond the scope of standard documentation, scripts and templates.
Customization and Adjustment
Paragon Evaluation support also includes development and testing of custom templates and scripts by Paragon support engineers.
Paragon Evaluation Support program should be considered by corporate users who value maximum efficiency of technical support and who are in need of a customized solution.