PRODUCTS

Support

Support Services
	Complimentary Support
	Silver Support
	Gold Support
	Platinum Support
	Per Incident Support

Gold Support

Direct telephone/web access to our support engineers and quick first reaction time. Gold support offers individual approach to each customer, technical resources and additional tools. Gold Support Service ensures that your products run reliable and offers the fastest problem solution and customization up to one year for one price.

Support Account Management

Paragon Gold Support provides the next level of a technical assistance as the Silver Support. A dedicated support engineer will be responsible for direct assistance and guidance through all support related issues. Account Manager will keep track on your enquiry progress engaging all appropriate specialists and making sure that your requirements are being met timely. Gold support offers:

First reaction time - the guaranteed reply time for Gold support request is 4 business hours.

Extended hours of operation - Our Support engineers are available for you from 8.00 to 22.00 CET from Monday till Friday.

Unlimited number of support requests within one year

Support via Phone/website

Direct telephone access to our support engineers.

Technical Resources and Additional Tools

In addition to free access to KB, Documentation and Community forum you also receive the access to technical resources and additional tools which provide you following advantages:

Additional possibilities and expanded functionality;
Your system optimization;
System security improvement;
Other useful tools for regular system operations.

Customization and Adjustment

In order to assure and provide most successful performance of our solutions inside your infrastructure we deliver an individual approach to each customer. This service will optimize our applications under your system/IT infrastructure parameters and conditions. This process requires a deeper analysis and consideration from our side. A longer time period would be applied to discover all the opportunities, to troubleshoot software and hardware compatibility and finally, to create the best solution for you.

Consulting

Consulting service covers the most common objectives you need to accomplish as well as rare and even unique cases.

Gold Support program should be considered by corporate users who values maximum efficiency of technical support as a first priority in their everyday business. And we provide this efficiency for you in our Gold Support program.

Overall Summary

Purchase the full range of Gold Support opportunities and modules for one price of EUR/USD 199.95 at once and get rid of all possible hardships and annoyances you may encounter.

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