PRODUCTS

Support

Support Services
	Complimentary Support
	Silver Support
	Gold Support
	Platinum Support
	Per Incident Support

Per Incident Support

Purchase individual support requests via the Paragon web site. Per Incident support is designed to meet the ad-hoc and occasional support needs. It is highly recommended that you take advantage of our online knowledge base, documentation and discussion forums before deciding to pay for a individual incident

Pay-per-request

Incident Support Program provides incident-based web support and recommendations for the Server and Professional Editions of our products. However, users of Personal Editions can also buy Per Incident Support if they need our emergency assistance. It is designed to meet the ad-hoc and occasional support needs. An Incident is a single, discrete technical problem which cannot be reasonably subdivided, and also which is not overly broad in scope.

First reaction time - the guaranteed reply time for Per Incident Support request is 2 business hours.

Extended hours of operation - Our Support engineers are available for you from 8.00 to 22.00 CET from Monday till Friday.

You can use your Per Incident Support service within one year from the date of purchasing. A dedicated support engineer will be responsible for direct assistance and guidance through all support related issues via website/e-mail and Phone.

A Per Incident Support is a single support issue that cannot be broken down into separate issues. If a problem contains multiple issues, each will be charged as a separate Per Incident Support. You can use your Per Incident Support for any Paragon product which is available to customers and the latest version of those products. It is the customer's responsibility to make sure that they have the latest build of the product for which the issue pertains. If the support incident was addressed in a later build of the software, the customer will still be charged for the support incident. If the incident turns out to be a defect in our software and a support engineer is unable to find an acceptable solution, the customer will not be charged for the Support Incident.

Technical Resources and Additional Tools

In addition to free access to KB, Documentation and Community forum you also receive the access to technical resources and additional tools which provide you following advantages

Additional possibilities and expanded functionality;
Your system optimization;
System security improvement;
Other useful tools for regular system operations.

Overall Summary

We provide you extended support engineer's availability to help you in critical situations which may arise while installation or exploitation of our software. Workstation users and network administrators may be interested in this program. You can purchase Per Incident Support for your products if you are IT expert but want to be sure that you will always get our urgent assistance in case of critical emergency.

Purchase Per incident Support opportunities and modules for one price of EUR/USD 99.95 at once and get the fastest solution.

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