 |
||||||||||||||||||||||||
|
|
|||||||||||||||||||||||
|
 |
||||||||||||||||||||||||||||||||||||||||||||||||||
Platinum Support Effective ApproachThis approach allows Paragon to streamline processes, resolve issues more effectively, and increase the efficiency of the customer's corporate enterprise.
Highest Priority LevelThe more serious the business impact, the higher the assigned priority. Accurately prioritizing our customer technical issue is critical to our mutual success. Flexible and comprehensive, this high-level service provides technical expertise that large enterprises need to maximize business value and minimize total cost. Support Account ManagementParagon assigns up to 4 engineers knowledgeable and responsible for product customer specialists are working with to provide support, and assistance in the form of advice and counsel via telephone and e-mail 24 hours a day, 7 days a week. Paragon engineers will meet any/all your requirements providing on stand-by respond to any technical issues on that date. Our objective is to find a configuration change, code change or workaround that will provide you with a satisfactory solution and meet your business requirements. Action planIn the case where it is technically impossible to meet these targets, we will work with you to escalate the issue and establish an action plan. As necessary, the Support Supervisor will create a task team consisting of resources from Support, Development and Product Management and formulate an action plan to address the issue. You will receive periodic updates on the progress until the issue is resolved. For more information on Paragon Platinum Support please, contact us. |
Paragon Platinum Support is the ultimate Technical Support service level. It is designed
for the needs of the large-Platinum customers, specialists maintaining large systems
or OEMs and all Platinum oriented developers, by including the ability to work with
the support engineers and fostering direct relationships between our customer's experts
and Paragon's Support Engineers.